FAQs
Starting therapy is a commitment to yourself and your wellness, but all the details can be daunting. Read our frequent asked questions to learn how therapy works at RCC, what costs to expect, and much more.
OUR TOP QUESTIONS
1
How do I book my first appointment?
We’ve tried to make this one easy! Hop on over to the Pick Your Therapist Page, read some bios, and look for the “Book Now” button. Therapists with “Book Now” buttons are taking new clients. Click the button to see which weekly session times they have. Once you find a therapist and a time that works, click the desired appointment time and follow the prompts to reserve that time. If none of our Book Now therapists are the right fit, you can click “Join Waitlist” to be added to our practice waitlist.
2
How much does therapy cost?
Many clients pay $0-35 per session but it depends. Some clients owe a copay or coinsurance while other clients owe the full session fee while reaching their deductible. Our Client Engagement Team will collect your insurance information, check your coverage, and send a cost estimate for your approval before your first session. We strongly recommend you also call your insurance directly to confirm your coverage using our list of questions.
3
Do you take my insurance?
Our center is in-network with Aetna, Meritain, UMR, Continental, Cigna, Horizon PPO*, BCBS, Anthem, Empire, United Healthcare, Optum, Oxford, Medicare, Oscar, and 1199 plans.
We are out of network with GHI, Amerihealth, and others but we can check your out-of-network coverage and submit claims on your behalf. We do not accept NJ Family Care, Medicaid, and Tricare Plans and cannot submit claims for these plans. *We are not currently accepting clients with Horizon Managed Care plans.
4
How can I start a second service at RCC?
Want to add couples therapy or find someone for your partner, kid or teen? You can:
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Work directly with your current therapist at the end of a session to choose the right provider for the second service. Your therapist can recommend a colleague, find available appointment times, put a hold on the other provider’s calendar, and get your second profile created on the back end.
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Call or text us at 201-632-5554 to explain that you are a current client wanting to start a second service at RCC. Our admin team can help you choose a new provider, reserve your weekly time, and get your second profile created.
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Request an appointment directly through our New Client Portal with the second provider. This will create a new profile which means you’ll need to add your card and fill out your contact info again.
5
Who can I contact for billing questions?
You can reach our billing team Mon-Fri via phone or text at 201-212-6475 or by email at billing@resolutioncc.com.