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We Are Joining New Jersey Behavioral Health, A LifeStance Health Supported Practice

Frequently Asked Questions

We are excited to continue your mental health care in-person, online, or a combination of both. To help you understand what this change means for you, please review these Frequently Asked Questions.

General Practice Updates

Why is this transition happening?

Melissa and Matt Schneider, founders of Resolution Counseling, aimed to ensure that their practice lasted beyond their tenure. They explored many options for their succession and felt that LifeStance Health’s emphasis in clinical excellence, quality patient care, and making mental health accessible matched Resolution Counseling’s values. LifeStance Health feels privileged to continue Resolution Counseling’s legacy.

Will the practice name change?

Yes, the new practice name is New Jersey Behavioral Health, a LifeStance Health Supported Practice. Including New Jersey Behavioral Health, LifeStance is a leading provider of mental health care operating in 33 States across 550+ in-person locations. Expect to see New Jersey Behavioral Health signage inside and outside of the Jersey City, Bloomfield, and Millburn locations.

Will hours of operation change?

The front office will be staffed from 8:30 a.m. to 5:00 p.m. Monday through Friday. Clinicians may choose to see patients during this time and/or outside of this time period, and either in-person or through telehealth visits. Some clinicians may have available appointments on weekends, too.

Care Continuity and Your Clinician(s)

Will I be able to continue seeing my current clinician?

You may continue seeing your same clinician at the same location. In some cases, there may be instances related to insurance, billing, or other matters that lead to changing clinicians.

Is my clinician changing their role, schedule, or availability?

Clinicians’ roles, schedules, or availability are likely the same. If you have any questions, contact your clinician or call (201) 632-5554.

Appointments and Scheduling

Do I need to reschedule any upcoming appointments?

No, your scheduled appointments remain the same.

Will my appointment time, frequency, or format change?

Appointment times will not change unless you and your clinician have agreed upon new appointment dates and times. Please work with your clinician to confirm appointment frequency and type (i.e. in-person or virtual) for future appointments.

Can I still book appointments the same way as before?

Yes, at this time, please continue to book your appointments in the same fashion.

What is New Jersey Behavioral Health’s cancellation or no-show policy?

New Jersey Behavioral Health does not charge patients for cancellations that occur more than 48 hours before the appointment time. Patients that cancel their appointments within 48 hours of the appointment time or are a no-show will be charged $100 to compensate the clinician for the missed visit.

What happens if I have an urgent appointment or crisis during the transition?

For any mental health emergencies, please visit your nearest emergency room or call 911 or 988 for the Crisis and Suicide Lifeline.

Communication and Support

Can I communicate with my clinician outside of our sessions?

Yes, continue to communicate with your clinician as you normally have until notified otherwise.

Will phone numbers, emails, or patient portals change?

Phone numbers, emails, and the patient portal are expected to remain the same until July 1, 2026.

How will I receive updates about this transition?

You will receive future emails from Melissa Schneider office@resolutioncc.com or from LifeStance Health teamlifestance@care.lifestance.com about this transition. Your clinician may also keep you updated on this transition.

What’s happening to the website?

The resolutioncc.com website will remain live during the transition. It will look slightly different with a new co-branded logo. Over time, some links (likely related to appointments and billing) will direct to LifeStance.com. Eventually, the resolutioncc.com website will no longer exist.

Locations and Access

Are the physical office locations changing?

No. The physical locations will continue to be:

Jersey City

26 Journal Square #505

Jersey City, NJ 07306

Bloomfield

256 Broad St. #2E

Bloomfield, NJ 07003

Millburn

96 Millburn Ave. #101

Millburn, NJ 07041

The building signage and name will change to New Jersey Behavioral Health.

Are parking, building access, or check-in procedures different?

Parking, building access, and check-in procedures remain the same until notified otherwise.

If I receive in-person care, which location should I go to now?

For in-person care, continue to go to the Jersey City, Bloomfield, or Millburn location that you previously visited unless you are given different instructions.

Billing, Insurance, and Payments

Will my insurance still be accepted?

For most patients, your existing insurance with Resolution Counseling is expected to remain in-network with New Jersey Behavioral Health. As part of this transition, you may receive a letter from your insurance provider stating that Resolution Counseling is no longer in-network. We want to reassure you that this is a standard notice generated during transitions like this and does not necessarily mean you are losing coverage.

Beginning July 1, 2026, there are a few important exceptions:

Oscar Health plans are not accepted with New Jersey Behavioral Health.
Medicare patients seeing under-licensed providers are not accepted with New Jersey Behavioral Health. (However, it's possible for Medicare to be accepted when seeing a fully licensed clinician.)

If you are not impacted by the updates above, your insurance is expected to remain in-network, and you can continue your care with your provider as planned.

If you have questions about your specific coverage, we recommend contacting your insurance provider or calling our office at (732) 982-2888 (option 1). Our team is happy to help review your benefits and discuss your options so you can continue receiving care.

Do I need to update my insurance information on file?

Starting July 1, 2026, the transition to New Jersey Behavioral Health means using a different Electronic Health Record (EHR). Therefore, submitting your proof of insurance, billing information, and completing patient paperwork is required for visits July 1, 2026 or later. Please anticipate these requests when creating your Patient Portal account, using the digital check-in system, or in-office on or after July 1, 2026. We recommend completing this paperwork through the digital check-in system (on your personal device) ahead of time. Or, please arrive 15 minutes before your scheduled in-person appointment to complete this paperwork.

Will my copays, deductibles, or out-of-pocket costs change?

Your costs are determined by your insurance plan benefits. Copays, deductibles, and out-of-pocket amounts may vary depending on your plan and the services provided.

How much do services cost?

New Jersey Behavioral Health accepts many major insurances. Most copays in New Jersey are between $22-$36 with insurance but actual costs depend on your specific plan. Use our Insurance Cost Planning Tool to view average copay costs for various insurances.

If you are continuing with self-pay, please note that rates may differ from what you were previously charged and will vary based on the services provided. Please contact our care team to review your specific rates, discuss payment options, and request a Good Faith Estimate.

Call our office at (732) 982-2888 (option 1) to speak with our care team and discuss your payment options so you can continue receiving care.

How do I pay bills?

For visits before July 1, 2026: payment will be handled through Resolution Counseling’s billing system, using the instructions provided on billing statements. If you have billing questions, email billing@resolutioncc.com.

For visits on or after July 1, 2026: please make a payment using one of the following options:

Digital check-in link (sent to you via text or email) prior to your next appointment
Online in your Patient Portal
Phone by calling (253) 254-5911

Who do I contact if I have a billing question or error?

For visits before July 1, 2026: email billing@resolutioncc.com.

For visits on or after July 1, 2026: contact the New Jersey Behavioral Health billing team at (253) 254-5911.

If you’re not sure, New Jersey Behavioral Health is happy to help route you to the correct place.

Will past balances or credits transfer to the new practice?

No. Balances and credits for services before July 1, 2026, remain in the prior billing system and do not automatically transfer to New Jersey Behavioral Health. Services on or after July 1, 2026, will be billed through New Jersey Behavioral Health.

Records, Privacy, and Consent

Will my medical records be transferred automatically to New Jersey Behavioral Health?

For patients continuing care with Resolution Counseling or New Jersey Behavioral Health, their medical records will transfer to New Jersey Behavioral Health.

For patients not continuing care with Resolution Counseling or New Jersey Behavioral Health, please request your records anytime online or by calling (800) 367-1500 to speak with live customer service support. If you prefer, you can also call (480) 690-1139 to receive a secure request link via text message.

Will my privacy protections change in any way?

Your privacy protections will follow the Health Insurance Portability and Accountability Act (HIPAA) guidelines.